Our Fleet

Rates & Policies

Standard Passenger Fare

Our standard passenger fare is:

• $11 minimum, covering the first three miles

• $1 discount when the entire fare is paid with cash or a Tax-e-Cab gift card — making the minimum fare $10

• $3 per mile after the first three miles

• Additional mileage calculated in one-tenth-mile increments at 30¢ per 176 yards

• Fares may include cents based on calculated mileage and applicable charges

The fare shown in our booking tool is an estimate based on the information and route entered when the ride is booked. The final fare may change if the route, destination, requested stops, waiting time or other trip details change.

Geographic Minimum Fares

Geographic minimum fares may apply when a trip begins or ends outside our central Albany service area. These minimums account for the additional time and distance required to provide service in outer Albany and surrounding communities.

A geographic minimum establishes the lowest fare for the trip. Longer rides may exceed that minimum based on the actual mileage and applicable rate.

For the most accurate estimate, enter the complete pickup address, final destination and all requested stops in our booking tool or contact dispatch.

Additional Stops

Additional-stop fees are:

• $5 when the stop is along the route the driver would normally travel to reach the final destination

• $10 when reaching the stop requires the driver to deviate from that normal route

“Out of the way” means the driver must leave the route they would ordinarily travel to reach the final destination. It does not simply mean that the stop adds time.

All requested stops must be disclosed when booking and entered as part of the trip. Stops requested after the ride begins may change the fare and are subject to driver availability and approval.

Waiting Time

The first three minutes of waiting time are complimentary. After three minutes, waiting time is charged at $1 per minute.

Waiting time may apply when a driver has arrived at the requested pickup location but the passenger is not ready to depart or when the driver must wait during an additional stop.

Out-of-Town Transportation

Out-of-town fares are one-way unless a round trip or additional transportation has been specifically arranged.

Rides beginning outside our usual service area must be arranged through dispatch and prepaid by credit or debit card before a driver is dispatched. Other out-of-town rides must be paid at pickup unless another arrangement has been approved in advance. Geographic minimums and mileage charges may apply.

Return transportation is not automatically included. Passengers needing a return ride should arrange it with dispatch in advance whenever possible.

Delivery Service

Delivery service starts at $16. A $1 discount is available when the entire delivery fare is paid with cash, a Tax-e-Cab gift card, or both. 

Additional distance, geographic or special-service charges may apply depending on the pickup location, destination, route and nature of the delivery.

Contact dispatch for availability and an estimate.

Advance Scheduling

We are happy to schedule rides in advance. Advance reservations improve our ability to plan service but do not guarantee a specific vehicle or driver.

Service remains subject to driver availability, weather, road conditions, traffic, vehicle availability and circumstances beyond our reasonable control.

Cancellations, No-Shows and Abandoned Rides

Cancellations must be made more than one hour before the scheduled pickup time to avoid a cancellation charge.

A late cancellation, no-show or abandoned ride may be charged up to the full scheduled or estimated fare. This includes situations in which a driver has been dispatched or has arrived and the passenger is unavailable, declines the ride or leaves without completing payment.

Please contact dispatch as soon as possible if your plans change.

Payment and Other Fees

• A $1 discount is available when the entire ride fare is paid with cash, a Tax-e-Cab gift card, or a combination of cash and Tax-e-Cab gift card.

• The discount does not apply to credit or debit card payments, app payments, agency or contract payments, vouchers, or payments split between cash and a credit or debit card.

• Tips and merchandise purchases are separate from the ride fare and do not affect discount eligibility.

• A $150 soiling fee applies when a vehicle requires extraordinary cleaning because of a passenger.

• Sick bags are available in every vehicle. Please ask the driver for one if needed.

• Drivers carry less than $30 in cash and may be unable to provide change for larger bills.

• Payment is generally due at the completion of the ride. Prepayment may be required at the discretion of the driver or dispatch, or when required by company policy. Approved billing arrangements may apply.

Service Area

Tax-e-Cab provides transportation throughout Albany and surrounding Mid-Willamette Valley communities, including Corvallis, Lebanon, Jefferson, Millersburg, Tangent, Crabtree, Brownsville, Lacomb, Scio and Sweet Home.

Availability and minimum fares vary by location. Service outside our usual passenger pickup area may be limited or unavailable where another licensed taxi provider serves the community.

Please use our mobile app, visit the Book Now page or contact dispatch to confirm availability and receive a fare estimate.

Personal Property

Tax-e-Cab is not responsible for lost, stolen or damaged property left in a vehicle. Passengers should check the seat and surrounding area for personal belongings before leaving the vehicle.

If you believe an item was left behind, contact dispatch as soon as possible. Recovered items may be held for up to 30 days. Arrangements must be made for retrieval, and the applicable delivery fare will be charged if Tax-e-Cab is asked to return or deliver the item.

General Pricing Notice

Rates, fees, service areas and policies are subject to change. The fare applicable to a particular ride is determined by the trip details entered into the booking, any approved changes made during the ride and the pricing rules in effect when service is provided.